Chapter 1
Chapter 2
Chapter 3
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The Structure for Effective Business Writing

Effective Business Communication Has 3 Parts

Your business writing becomes a tool for getting things done when you frame your content in this order

Part 1. Business application/significance (State what you want to get done.)

Part 2. Information/explanation (State why or how.)

Part 3. Deadline (Explain urgency.)

Part 1: Business Application/Significance

Examples:

Requests

    • Could you move the meeting to April 3rd so the engineering staff can attend?
    • Will you send the purchase order number to me so I can place the order?
    • Can we transfer Barry to get him on the roster before playoffs?

Recommendations

    • I’d like to give the okay to buy a new printer for the support staff.
    • I suggest you put the project on hold until we receive our attorney’s opinion.
    • We could really improve department morale if we had a decent clean-up hitter.

Conclusions

    • We will lower our cost by 17% with this change in specifications.
    • The profit rate was found to be fair and reasonable.
    • Adding Barry to the roster will certainly increase our run production.

Part 2: Information

Think of information as a list of key points

Here are some examples of lists:

    • Instructions 
    • Chronological events
    • Requirements 
    • Supporting Facts
    • Reasons/rationale 
    • Assignments 
    • Agreements
My List Things left to do: - Finish the Ruiz project - Check the specs - Issue a purchase order - Order the parts

Part 3: Deadline

This can also be a schedule, timeframe, or urgency.

Examples of deadlines:

  • If I get the type changes by Thursday noon, we can get it to the printer on time. 
  • You’ll need to place the order this week for Jane’s group to remain on schedule.
  • We need to have the forms done by the end of the fiscal year.